Return Policy

Return & Refund Policy for Tony’s Garage Door’s

At Tony’s Garage Door’s, customer satisfaction is our top priority. This Return & Refund Policy outlines the terms and conditions for returns, refunds, and service-related concerns.

1. Services Policy

Since Tony’s Garage Door’s primarily provides garage door repair, installation, and maintenance services, refunds are handled differently than physical products.

  • Once a service has been completed, it is generally non-refundable.
  • If you are not satisfied with the service provided, please contact us within 48 hours so we can address the issue.
  • We will make reasonable efforts to resolve any problems, including follow-up service visits if necessary.

2. Parts & Product Returns

If your service included parts or products (e.g., garage door openers, springs, panels), the following conditions apply:

  • Returns are accepted within 7–14 days of purchase (depending on the product).
  • Items must be unused, in original condition, and in original packaging.
  • Proof of purchase (receipt or invoice) is required.

Non-returnable items include:

  • Used or installed parts
  • Custom-made or special-order items
  • Damaged items due to misuse or improper handling

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–10 business days.
  • Refunds will be issued via the original payment method.

4. Cancellation Policy

  • You may cancel a scheduled service before the technician is dispatched without any charge.
  • Cancellations made after dispatch may be subject to a service fee.

5. Exchanges

We only replace items if they are:

  • Defective
  • Damaged upon arrival

If you need an exchange, please contact us with details and proof (photos if applicable).

6. Warranty (If Applicable)

Some parts or services may come with a limited warranty. Warranty terms will be provided at the time of service or purchase.

  • Warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

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